Shipping Policy

Last updated: [29/05/25]

Welcome to Christom Luxe — where premium Ayurvedic hair care meets luxury. We’re committed to delivering your glow-up essentials with care, speed, and clarity.

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📍 Shipping Location

We currently ship within Kenya. For international orders, please contact us via email at hello@christomluxe.store and we’ll be happy to assist.

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🚛 Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed the next business day.

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🕒 Delivery Timeline (Within Kenya)

• Nairobi deliveries: 1–2 business days

• Outside Nairobi: 2–4 business days depending on your location

Please allow slight delays during peak sales or restock periods.

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💵 Delivery Charges

• Nairobi: KES 250 – 350 (same-day delivery available at an extra fee)

• Outside Nairobi: Standard courier rates apply (KES 300 – 500 depending on town)

• Pickup: Free pickup available in Nairobi CBD (details shared upon checkout)

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📦 Tracking Your Order

Once your order is shipped, you will receive a confirmation message with delivery tracking info or direct courier contact.

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🚫 Delivery Issues

We are not responsible for delays caused by:

• Incorrect shipping addresses

• Courier delays

• Unavailable recipients

Please double-check your delivery information before confirming your order.

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🛑 Failed Deliveries & Re-Deliveries

If the delivery is missed and returned, you may be required to pay a re-delivery fee. We’ll contact you for further instructions.

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📬 Contact Us

Questions about your order?
Email us: hello@christomluxe.store
Call or WhatsApp: +254 0707719306

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